Feb 04

Our Exhibit at the Pacific Design & Manufacturing Show Features Ways that SYSPRO ERP Meets the Needs of Mid-Market Manufacturers

Pacific design and manufacturing logoSYSPRO will exhibit is at Booth 3335 at PD&M Show, Anaheim, CA, Feb. 11- 13, 2014

SYSPRO, a provider of world-class, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that the company will display the expertise of SYSPRO ERP (Enterprise Resource Planning) software to accommodate the needs of mid-range manufacturers and distributors at the Pacific Design and Manufacturing Show in Anaheim, CA, Februrary 11 – 13, 2014 in booth 3335.

SYSPRO specializes in delivering software for manufacturing and distribution entities in a wide variety of verticals. Every business component, including financials, sales, CRM, inventory, inventory optimization, manufacturing operations and the supply chain, is controlled through SYSPRO ERP software. Integrated modules offer unparalleled visibility, agility and control at an extremely attractive price performance ratio. This clear business focus is why SYSPRO has been able to deliver one of the most highly utilitarian ERP software solutions for more than 35 years.

For a free consultation with a SYSPRO ERP Solution Engineer, stop by the SYSPRO booth, #3335.

The SYSPRO solution has been judged to be one of the most “balanced, most value concentrated solutions in the marketplace,” ranking very high in six major areas: Feature Set; Ease of Use; Technology; Implementation; Tailorability; and Partnership.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 31

SYSPRO is an American Business Award Finalist for Outstanding Customer Service!

Stevie AwardsSYSPRO Customer Service Also Candidate for People’s Choice Award

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that the company has been named a finalist for an American Business Award (“Stevie”) in the category: Customer Service Department of the Year – Computer Software – 100 Or More Employees.

SYSPRO has a customer retention rate of 98%, one of the highest, if not the highest, in the software industry. While this high customer retention rate can be attributed to the excellence and ease-of-use of SYSPRO ERP (Enterprise Resource Planning) Software, this high rate can also be attributed to the stringent customer relations program in place at SYSPRO.

The company’s fully staffed Customer Relations Department reports directly to SYSPRO USA Company President, Joey Benadretti, and follows an exacting program. While elevating customer satisfaction is the responsibility of the SYSPRO Customer Service staff, customer relations and retention are also the responsibilities of every SYSPRO employee, stresses Benadretti, noting, “Our success is based on the success of our customers. SYSPRO has repeatedly set itself apart in the ERP landscape by putting the needs of our customers first. We focus on the continuous improvement of their businesses, helping them to migrate to higher levels via the innovative use of technology and people.”

The well-regarded SYSPRO Customer Service Program and high customer retention rates have also been the subject of advisories by software industry analysts, the most recent being an opinion write up by IDC Analyst Mary Wardley, who notes: “The ‘century of the customer’ has centered on increasing customer experience and, powered by social media, is motivating organizations to invest in their customer-handling infrastructure.”

Wardley concludes: “SYSPRO is exemplary of a company that exemplifies the ‘culture, strategy, and processes’ component of IDC’s CX taxonomy . . . ”

SYSPRO Customer Service Also Candidate for “People’s Choice Award.”
As a finalist for the American Business Award “Customer Service Department of the Year,” SYSPRO also qualifies for a People’s Choice Award for the same category. Votes for SYSPRO can be logged by visiting the Stevies site and entering the short code: Y677E

The American Business Awards (“Stevies”) will be presented at a gala at the Bellagio Hotel, Las Vegas, on February 21, 2014.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 24

SYSPRO was Positioned in “Leader” Quad of Nucleus Research ERP Value Matrix

nucleus-logoMatrix Reflects SYSPRO Performance Among ERP Vendors’ ‘Usability, Functionality’ for Second Half 2013; Upcoming Release of SYSPRO 7, Customer Focus Cited

SYSPRO, a provider of best-of-breed, award-winning ERP software for on-premise and cloud-based utilization, announced today that the company has been placed in the “Leader” quadrant in the recently-released ERP Value Matrix 2H2013 from Nucleus Research.

Nucleus Research states the following: “ . . . Nucleus has found that SYSPRO’s growth, particularly in North America, has been largely driven by SYSPRO’s hands-on approach to customer service and proactive efforts to resolve customer issues both during and after deployment.”

Nucleus sees SYSPRO’s position in the Value Matrix improving with the upcoming, general release of SYSPRO 7, stating, “The new release focuses on usability with a new tile-based user interface, enhanced mobile capabilities, and support for streamlined enterprise-wide customization and configuration. SYSPRO also delivers investments in rapid deployment with SYSPRO 7, including one-click remote installation capabilities.”

About Nucleus Research
Nucleus Research is a global provider of investigative, case-based technology research and advisory services that provide real-world insight into maximizing technology value. For more information, visit NucleusResearch.com or follow them on Twitter @NucleusResearch.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 22

SYSPRO News: SYSPRO Delivers Integrated Predictive Analytics for Industry Insight

SysproLogostacked255x221SYSPRO Partners with Corelytics enabling Manufacturers and Distributors to Gain Enhanced Financial Insight through Industry Financial Dashboards

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that the company has partnered with Corelytics, Inc., the developer of an award-winning, cloud-based, predictive analytics solution. Corelytics anonymously aggregates industry-specific data, creating valuable benchmarks so that financial performance data can be compared to industry standards to empower effective management decision making.

Corelytics is the only financial dashboard that ties predictive analytics to industry intelligence. It connects seamlessly into the SYSPRO accounting system and uses live balance sheet and general ledger data to show trends, forecast future performance and understand performance drivers to facilitate better, more profitable business decisions.

“SYSPRO’s total focus on SME and mid-market manufacturers and distributors delivers deep visibility for our customers.” said Joey Benadretti, president of SYSPRO USA. “Corelytics has the intellectual property and know-how to collect, aggregate and present comparative industry data so that our customers can be empowered to make even better, more informed business decisions.”

Click here to find out more about SYSPRO and Integrated Predictive Financial Analytics!

About Corelytics
Corelytics, Inc. is an award-winning cloud-based financial management tool. Corelytics anonymously collects industry specific data and delivers dashboard based visualizations of business performance so that decision-makers are endowed with the information to make informed more effective decisions. Corelytics is based in Bellevue, Washington, was founded in 2005 and currently has a growing base of customers in more than 32 countries.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 13

SYSPRO Commitment to Customer Success is the Subject of an Analyst Report

TEClogo“SYSPRO Committed to Delivering ‘Smarter’ Comprehensive Environment for its Customers,” says Analyst Following SYSPRO Boston Presentation

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that the company’s presentation to a group of leading analysts in Boston, December 2013, is yet the subject of another report. This latest report by Aleksey Osintsev, analyst at Technology Evaluation Centers (TEC) is titled, “SYSPRO U.S. Reinforces Its ‘SMARTER’ Einstein Value Proposition—Analyst Roadshow December 2013.”

SYSPRO is dedicated to “making SYSPRO customers more successful,” writes Osintsev. He notes that the SYSPRO Brain Trust encompasses four trust components: Product Trust; Deployment Trust; Micro Vertical Trust; and Economic Trust. Osintsev outlines the components of each trust:

• Product Trust emphasizes the “strong new ERP product SYSPRO 7”;
• Deployment Trust highlights “new SYSPRO software implementation methodologies created specifically with industry micro-verticals in mind”;
• Economic Trust embraces SYSPRO’s full support of current macro-economic trends in the United States;
• Micro Vertical Trust refers to industry areas where SYSPRO is planning to focus aggressively in 2014.

“Overall, SYSPRO has a reputation as an ERP vendor that does care about the businesses of its customers and has a commitment to providing its customers with more than just software,” summarizes Osintsev. “SYSPRO’s big efforts to deliver additional advantages and value to its clients are highly compelling arguments for those in an active search for an ERP contract.”

The TEC report by Aleksey Osintsev can be accessed here.

About Technology Evaluation Centers (TEC)
Technology Evaluation Centers (TEC) helps private- and public-sector organizations choose the best enterprise software solutions for their unique business needs—quickly, impartially, and cost-effectively.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 10

SYSPRO’s Customer-Focused Program “Reaches Far Beyond the Usual Objectives of an ERP Company,” says Mint Jutras

customer servicePrivately-Held SYSPRO Can Afford to Satisfy the Customer, says Leading Analyst

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that analyst Cindy Jutras, founder and CEO of Mint Jutras has commented on the SYSPRO “Brain Trust” Program presented to a group of leading industry analysts in Boston in December, 2013.

Jutras notes that while SYSPRO is not the biggest vendor in the ERP marketplace, it hopes to be the best for the markets it serves, providing SMB’s with a competitive edge. “Yet not being the biggest also means it must build trust in its products and its ability to deploy easily and reliably . . . SYSPRO is one of only a few remaining ERP vendors that . . . enjoys the luxury of concentrating on satisfying the customer . .

“SYSPRO has long had its own implementation methodology suitable to small and mid-size businesses, but it is now investing in new industry-specific business process workflows, account structures, executive dashboards with pre-defined key performance (KPIs), industry roles and reporting. It recognizes the typical SMB faces many of the same pressures as its larger counterparts, but can’t afford to start from scratch to re-invent wheels.”

Jutras goes on to state that one of the industries upon which SYSPRO focuses is “Food,” and lists the pluses SYSPRO ERP offers food manufacturers and distributors.

Jutras summarizes her report: “By also contributing executive services and educational programs, along with program incentives, SYSPRO USA stands squarely behind and in support of economic growth and job creation. A worthy goal of a Brain Trust? Yes. Simply smarter? Definitely.”

The Jutras Report can be viewed here: http://erp.syspro.com/Mint-Jutras-Review-BrainTrust.html

About Mint Jutras
Cindy Jutras, founder of Mint Jutras, is a widely recognized expert in analyzing the impact of enterprise applications on business performance. Utilizing over 35 years of corporate experience and specific expertise in manufacturing, supply chain, customer service and business performance management, Cindy has spent the past 6 years benchmarking the performance of software solutions in the context of the business benefits of technology.

Prior to founding Mint Jutras, Cindy was Vice President, Research Fellow and Group Director for the Aberdeen Group where she conducted survey-based research on ERP, suite-based enterprise applications and business performance management. During her tenure with Aberdeen she directly managed a variety of research practices including Enterprise Applications and ERP, Manufacturing, Product Innovation and Engineering, GRC and Financial Management, Strategic Service Management and Human Capital Management. In addition, she played a leadership role in developing Aberdeen research staff, methodologies and best practices. For more information, contact: www.mintjutras.com

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 09

SYSPRO Furthers Dedication and Commitment to the Food Industry with Fancy Food Show Appearance

winterfancyfoodSYSPRO Functionality, Ease of Use, Enables Food Manufacturers, Distributors to Easily Achieve Regulatory Compliance, Quality, Traceability, Maximize Inventories

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that SYSPRO is once again exhibiting at the Winter Fancy Food Show in Booth 1053, January 19 – 21, 2014, at the San Francisco Moscone Center. The SYSPRO exhibit will cover the myriad ways that SYSPRO ERP enables Food Manufacturers and Distributors to ease the numerous complexities they face in their efforts to maintain quality, avoid perishability, maximize inventory levels and time-to-market. In addition, SYSPRO for Food facilitates regulatory compliance, facilitating extensive ingredient and lot traceability across the extended supply chain.

The SYSPRO display details how SYSPRO ERP for Food improves procurement efficiency, transaction speeds and responsiveness to customer demand. No matter the recipe, SYSPRO traceability monitors the food or beverage life cycle from initial ingredient purchases, through manufacture to finished goods, shipment and final delivery. In addition, SYSPRO solution engineers will explain how SYSPRO inventory management promotes the maintenance of low inventory levels and high service levels, while incorporating multiple units of measure and catch weights that enable accurate product costing and pricing.

The solution engineers will also detail the ways SYSPRO ERP for Food can help food and beverage manufacturers and distributors:

• Comply with Food Safety Regulations
• Manage Product and Raw Material Traceability
• Monitor Entire Supply Chain
• Optimize Management and Planning with Improved Visibility
• Control Costs to Increase Profitability

Mick Whitlock, President, Vann’s Spices, has stated that when he joined Vann’s, the company’s inventory control and management were sub-standard before SYSPRO. Today, he says, SYSPRO ERP more than meets the company’s needs.

“After implementing SYSPRO,” Whitlock noted in a recent video report, “we were able to study our data easily and could make some great business decisions. We improved our inventory processes substantially – we knew when to order, when to manufacture and when to ship. In fact,” he emphasized, “the whole manufacturing process end–to–end improved,”

Whitlock lists the pluses SYSPRO has brought to Vann’s: “Spectacular reports; an easy-to-use user interface; tailorabilty; and an exceptional customer experience. SYSPRO’s ERP solution is second to none,” he says, adding: “It’s not just the lot traceability, reporting, UI and food safety certification controls – I always known that the SYSPRO team has my best interests at heart and will do whatever necessary to keep my business running efficiently . . .”

We will be at booth #1053 January 19-21- make sure to stop by for your free business consultation with a SYSPRO ERP expert, or sign up for your designated time here!

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Jan 07

Optimizing Customer Service- SYSPRO USA’s Differential

topnotchcustserviceSuccessful companies are constantly working to improve their customer service. Even though a ‘Customer Service’ department is a key element for developing the relationship with customers, customer satisfaction and retention should be the goal of the entire company for long-term success.

Although increasing the customer base is imperative for the long term growth of a company, the maintenance of existing customer satisfaction is equally as important when helping customers optimize the use of their ERP systems. There is a famous saying: “If we don’t take care of our customers, someone else will.” At SYSPRO USA, taking care of our customers’ individual needs is a top priority. In fact, to the best of my knowledge, SYSPRO is the only vendor in the ERP market space that has a dedicated Customer Relations Department that reports to the company President and is solely devoted to the needs and satisfaction of our customers; both Reseller Partners and End-Users. At SYSPRO, we believe that frequent communication with a personal touch is important in order to maintain strong customer relations.

Studies show 96% of customers do not complain; instead, they just walk away. At SYSPRO USA customer issues are worked on daily and SYSPRO even has a focused executive team, which includes our company President, who meets weekly to address potential problems.

Sometimes you can see the reflection of a company in the service of its staff. After 16 years at SYSPRO USA, I was thrilled to see a recent unsolicited case study published by Mary Wardley of IDC where she praised SYSPRO USA for our commitment to the customer. She explains: “While many organizations, and customers, believe in customer experience in principle, does it deliver bottom-line results? SYSPRO, with a three-decades proof statement on how to thrive in a competitively challenging market, is a live example that customer centricity is not a soft concept. SYSPRO attributes the following measures of the company’s overall success as evidence that it delivers a tangible business differentiator to the organization.”

I am so proud to be a part of a team that maintains an over 90% customer retention level. Take a look at a few quotes from our customers. What they say about their experiences with SYSPRO explains it all.
Being part of a customer service team is no easy task, however, being a part of a customer service team where the company delivers world class, focused, manufacturing and distribution ERP systems and focuses entirely on customer success makes the job incredibly worthwhile.

-Wendy Stoff, Customer Relations Manager, SYSPRO USA

WendyStoffWendy Stoff is Manager of the SYSPRO Customer Relations Department, a position she has held for more than 16 years. She is responsible for day-to-day Customer relations as well as welcoming all new SYSPRO customers. Her duties include directing a staff of Customer Relation Representatives, each of whom is assigned to selected SYSPRO accounts, beginning with implementation and continuing through to maximizing their use of SYSPRO software. Wendy’s background in Accounting and Manufacturing helps her to understand customers and continually “raise the bar” to provide overall excellent customer service.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Dec 20

SYSPRO Recognized for Corporate Responsibility and Customer Focus!

EWA Badge - NominatedSYSPRO Blog; Articles by SYSPRO USA President, Marketing Specialist Among Award Finalists

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that ERP Focus has recognized SYSPRO for blog and article content that reflects SYSPRO’s corporate philosophy on corporate responsibility and customer service.

The nominated “best article” written by Joey Benadretti, SYSPRO USA president, titled “Corporate Social Responsibility – Where Does the Responsibility to Give Back Fall?” reflects SYSPRO USA’s position on what a company owes to the communities in which it operates. In his write up, Benadretti notes: “Corporate social responsibility is necessary for us as a society . . . There has to be some form of balance between what a corporation can do by giving and sponsoring with that of its employees who can participate and/or give to special causes. I know that in my own company, SYSPRO USA, we promote the need to be part of our own community, as well as encouraging individuals to partake in their own initiatives. It is this understanding of corporate social responsibility that differentiates and gives a ‘heart’ to this business.”

The SYSPRO blog, which relates innovative uses and customers’ achievements utilizing SYSPRO ERP, was also recognized along with members of Team SYSPRO singled out for their written contributions, including Louise Thompson and Erin Blake.

To find out more about SYSPRO’s award winning software offering, go to: www.syspro.com

About ERP Focus
ERPfocus.com, which provides “knowledge and evaluation resources to ERP software professionals,” requested nominations from the ERP community in the following categories: Best Writer, Best Article, Best Independent Blog and Best Vendor Blog. Those interested in the latest news on the Enterprise Resource Planning community and associated ERP software may sign up for ERP Focus at: www.erpfocus.com

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

 

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Dec 18

TechVoice & OCTech Alliance Raise $3500 for STEM Programs in Orange County

OCTech AllianceTechnology executives, entrepreneurs, capital access providers and academia gathered on December 12 at K&L Gates to help raise funds to support Science, Technology, Engineering & Math (STEM) programs for low-income youth in Orange County. Approximately $3500 was raised in this inaugural effort through donations from local technology executive and matching funds provided by the Creating IT Futures Foundation. The funding will be dedicated tp Inside the Outdoors’ hands-on STEM programs in low-income Orange County K-12 schools.

“We are very pleased to collaborate with OC Tech Alliance to help raise money and awareness for the future of our industry by supporting STEM Education for low income students,” said Dan Shapero, Chairman, TechVoice Southern California Chapter.

“One the greatest challenges facing the technology industry is finding qualified local talent. OC Tech Alliance is thrilled to play in a role in creating STEM pathways for our K-12 students,” said Reynolds Bish, Chairman, OC Tech Alliance & CEO of Kofax.

“Providing hands-on science education to low-income youth is one of our top priorities and most significant challenges. We are very grateful for the support of TechVoice and OC Tech Alliance,” said Manny Kiesser, President, Inside the Outdoors Foundation.

OC Tech Alliance and TechVoice joined forces a year ago to ensure Orange County has a robust, inter-connected technology community. Through policy roundtables, educational briefings, award programs, networking events and advocacy initiatives, these two organizations are fostering a local ecosystem of entrepreneurs, technology firms and advocates supporting industry education and valuable relationship building.

Since its founding in 1974, more than 3 million Southern California students and families have been touched by one of Inside the Outdoors’ four programs: Traveling Scientist, Field Trips, Outdoor Science School, and Community Programs. However, many low-income families increasingly need sponsorship to allow their children to participate in these STEM programs.

SYSPRO USA President Joey Benadretti is a board member of OC Tech Alliance.

 

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