Jul 10

SYSPRO, a Leading ERP Provider, is a True Business Partner, Says Analyst

Business handshake“Passionate User Comments Affirm SYSPRO ERP Success,” States Analyst

SYSPRO, a provider of world class, award-winning ERP Solutions for on-premise and cloud-based utilization, has announced that Nick Castellina, Aberdeen Research Research Director, Business Planning and Execution, has noted that SYSPRO, a provider of leading edge ERP technology, also reaffirmed its industry reputation for outstanding customer support at the annual SYSPRO co-sponsored JRocket Marketing Grape EscapeR. In addition to labeling the event held this year in Chicago “fun,” Castellina notes that the purpose of his blog is to report “what I learned about SYSPRO . . .

“You’re probably aware that SYSPRO is a comprehensive, flexible ERP vendor that supports a variety of industries including aerospace, automotive, food and beverage, pharmaceutical, and wholesale / distribution,” notes Castellina, who reports on the event’s emphasis on SYSPRO Espresso, the company’s mobile solution. “The solution offers easy to use ERP applications that can be accessed on mobile devices in formats that are tailored to those specific devices.” However, Castellina is quick to note, “But what I most wanted to focus on was a SYSPRO user who spoke at the press conference and sat at my table at dinner. This is because I think the speaker, Kim Pedersen, CEO and company founder of 1000Bulbs, has a story that truly speaks to how SYSPRO can be a true business partner for organizations as they grow.

“1000Bulbs is an internet-based distributor of more than 30,000 lighting products. It was started by Pedersen in 1994, with $5,000 and a ton of hard work. Pedersen had a passion, and special skill, for selling light bulbs and has since become the only competitor in its space, achieving $90 million in online sales for its lighting products. As an online retailer, SYSPRO is an integral part of 1000Bulbs’ success,” says Castellina, “listing the numerous ways that SYSPRO ERP has enabled the company to grow and prosper.”

“But really what struck me,” writes Castellina, “was Pedersen’s passion for his company as well as how thankful he was to SYSPRO for their help in its success . . . . Pedersen states that the company is growing by 30% every year, and for this reason he is thankful for SYSPRO’s scalability. The amount of internet transactions has grown exponentially, and the system has been able to handle it. Further, Pedersen is most thankful for the level of support that SYSPRO provides . . . . Pedersen stated ‘I like to say about SYSPRO that when we cry, they cry; when we laugh, they laugh.’ Our conversation at dinner really drove home how a well-suited ERP system can mean so much to a business as they attempt to establish themselves, due to how emotional Pedersen was about.”

SYSPRO USA President Joey Benadretti, adds: “1000Bulbs.com is an outstanding company that’s growing at a rapid rate, adding 1,000 to 1,200 new customers a day and shipping thousands of orders. The bond the SYSPRO community has established with 1000Bulbs.com is exemplary of the community’s culture of building and maintaining strong customer relationships, beginning with the implementation of SYSPRO ERP software, in-depth training and ongoing quality support.”

About 1000Bulbs.com
1000Bulbs.com, an Internet-based company, offers everything from simple, household light bulbs to cutting-edge specialty lighting systems. Nationally recognized for growth, innovation and customer satisfaction, 1000Bulbs.com is an influential force in the Lighting Industry. Today, 1000Bulbs.com enjoys annual sales of eight figures along with double digit sales growth. 1000Bulbs.com has been recognized among Inc. Magazine’s Top 5000 Private Companies, SMU Cox School of Business Top 100 and has received a host of other awards. Kim Pedersen, company president, was also recognized in June 2010 as Entrepreneur of the Year – Consumer Goods – by Ernst and Young within the market region that includes Dallas-Ft. Worth, TX.

About Aberdeen
Aberdeen Group is the leading provider of fact-based research helping organizations and individuals make better business decisions. Founded in 1988, Aberdeen has earned the reputation as being the “voice that matters” when it comes to understanding the implications and results of process innovation, methodology advancements, technology deployments, and business re-engineering. Contact Aberdeen at: www.aberdeen.com

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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Jul 08

Three Common ERP Myths De-Bunked (Part 1 of 3) – Myth #1: ERP is Too Hard to Learn

plan_comes_togetherAs humans, we are often quick to believe speculation and establish opinion based off what often happens to be myth. As we are told time and time again, we should not always be so quick to believe everything we hear, and this also holds true in the software industry – particularly ERP.

In the next three blogs I will be unpacking three common ERP myths, the reality behind each and how SYSPRO Software addresses them:

Myth #1- ERP is too hard to learn
Years ago on the first day of Spanish class in college, I was certain I was going to fail. Learning another language was going to be a lot of work. It was going to be confusing. It was going to be tough. I was going to have to read a lot. And study. A lot. And I was going to hate it. At least, this is what I believed about learning any foreign language based on my best friend’s experience with the same subject. However, after the first week of class, my initial negative judgment of the course started to fade as I realized how much support I actually had. My professor made our hour-long classes entertaining and easy to follow, we had access to online tutorials should we need help outside of the classroom, and any sort of educational collateral I needed was available to me via my school’s University Portal. Everything was in place to help me succeed and all I needed to do was follow the program. As a result, I developed a real interest in learning a foreign language.

I find that many mid-market manufacturers and distributors fear ERP solutions because of this same scenario. They assume the ERP vendor installs the software and then “disappears” without educating or training staff. In some cases, this may be true, but not with SYSPRO. SYSPRO and the respective reseller, support customers long after implementation takes place, and assist with an individualized education program based on each company’s unique needs. Additionally, with resources like the SYSPRO Learning Channel (SLC), SYSPRO customers have 24/7 access to webinars, tutorials and other educational material.

We have discussed how SYSPRO optimizes ERP education in past blog posts- check out a few of them here and here.

No matter what the subject may be, hype and myth are inevitable in life; it’s important to do your research and collect accurate information. This myth is just one of the fallacies that Team SYSPRO has heard over the years regarding Enterprise Software. If there are any other stories you’ve heard around ERP, and want to “de-bunk,” be sure to contact us at SYSPRO. We’ll help set the record straight and put you on the path to ERP success.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.

-Erin Schlee, Marketing Specialist, SYSPRO USA

Erin BlakeErin Blake Schlee is a Marketing Specialist at SYSPRO, USA and joined the company in early 2011. Erin attended the University of Southern California (USC) where she graduated with a BA degree in Communication from the renowned Annenberg School of Communication. Erin has extensive experience in Marketing and PR, including a past position at Tesla Motors. Erin is a member of several technology organizations, including TechAmerica Orange County and the Technology Council of Southern California. In late 2013, Erin was recognized by ERP Focus as one of their 2013 ERP Writers of the Year.


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Jul 01

Exciting News! SYSPRO is a Double Winner at the 2014 Network Products Guide Awards!

network products guide goldSYSPRO Captures Gold in “Hot Company” Category; Bronze for SYSPRO 7 Release in “New Products” Category

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that the company is the winner of two Network Product Guide awards. The awards were presented during an awards banquet on June 23, 2014 in San Francisco.

SYSPRO, one of the software industry’s most honored companies, won Gold in the category “Hot Company,” based, on a combination of leading edge ERP software, exemplary customer service, an industry-leading customer retention rate of 98% and a depth of honors that the company and its management have received during the past several years.

SYSPRO was also named a Network Products Guide Bronze winner in the New Product Category for SYSPRO 7, the newest version of SYSPRO Enterprise Resource Planning software.

SYSPRO 7 provides users with significant benefits including greater scalability, mobility and performance to effectively streamline business processes. Styled on the latest Windows technology, the intuitive solution brings active tiles and touch screen capabilities to its existing user interface, enabling manufacturers and distributors to easily create tailor-fit environments for their own systems. SYSPRO 7 also encompasses the SYSPRO Espresso mobile solution. Device agnostic SYSPRO Espresso enables easy, anywhere, enhanced access to information on the go as well as effectively delivering SYSPRO ERP software anywhere and anytime. The SYSPRO Espresso architecture is one of the first platforms of its kind to use a single source codebase (for the business logic) to create native applications for any mobile device, with built-in powerful customization capabilities both for the end-user and for developers to engage.

SYSPRO 7 is already winning plaudits in a number of countries.

The SYSPRO Gold and Bronze awards were based on the ballots of a panel of judges who voted for both finalists and winners from many thousands of entries

Joey Benadretti, president, SYSPRO USA, voiced enthusiasm over the two newest honors. “These wins are indicative of the highest standards SYSPRO adheres to in both product development and customer service. They represent the focus SYSPRO maintains on customer satisfaction and the ways in which customer feedback is utilized in the development of new software solutions as well as software updates.”

About Network Products Guide Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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Jun 19

1000Bulbs.com CEO Attests to a Superior SYSPRO ERP Customer Experience

1000bulbsSays SYSPRO Software Scalability/Customization Helps Grow Texas Lighting Firm 30%+ Annually,
Adds SYSPRO’s ‘Can-Do,’ ‘Fair and Logical’ Service Commitment is “Unmatched in ERP Landscape”

SYSPRO, a provider of world class, award-winning ERP Solutions for on-premise and cloud-based utilization, received high acclaim from Dallas lighting distributor 1000Bulbs.com this week during the company’s annual attendance at the JRocket Marketing Grape Escape ® analyst event in Chicago. In a speech delivered at Shedd Aquarium before 25 of the world’s most influential technology analysts, 1000Bulbs.com CEO Kim Pedersen attested to a level of customer service, scalability, customization and data/system integration capabilities that he says has fueled a 30-35% annual growth rate.

Says Pedersen, “We all hear and read regularly of big and small enterprise software providers that fall short on promises made regarding their technology capabilities, deployment schedules and resource commitments. I’d like to provide a contrasting example of a mid-sized ERP company (SYSPRO) that has provided outsized performance across multiple dimensions. The technology is not only world class and capable of supporting a complex and rapidly growing business like ours, but the corporate culture of SYSPRO is also absolutely fantastic. This is a company that cares about its customers, cares about our successes and challenges, and has shown over the past seven years that they are there to help us every step of the way.”

1000Bulbs.com is an internet-based retailer of more than 30,000 lighting-related products and employs more than 200 people in the Dallas area. The 20-year-old company operates out of two facilities and is supplied by more than 200 vendors sourced globally, and sells primarily to a U.S. customer base of both consumers and companies. 1000Bulbs.com processes more than 1,700 customer orders per day, and ships out an average of 3,700 packages daily.

The SYSPRO ERP solution, installed since 2007, has supported more than a million customers of 1000Bulbs.com, processing as many as 3,600 daily orders during the December holiday season. While SYSPRO’s typical target is mid-sized organizations, the company’s thoroughly reviewed and highly scalable Quantum Architecture model-based implementation framework has repeatedly supported a wide range of companies with revenues in the billions of dollars. SYSPRO has more than 15,000 customers, and has been in business and profitable for more than 30 years.

SYSPRO’s deployment at 1000Bulbs.com is a full suite of operational modules suitable for e-commerce solutions – ranging from financials, purchasing, human resources, order management, through analysis and requirements planning. “The company may be better known as the best in class solution for mid-sized manufacturers, but we’re a great example of how an internet retailer can thrive using its software advantages,” Pedersen said. “We would not be where we are today without SYSPRO – a company that delivers on its promises.”

About 1000Bulbs.com
1000Bulbs.com is an award-winning Internet-based lighting retailer. The company offers everything from simple, household light bulbs to cutting-edge specialty lighting systems. Nationally recognized for growth, innovation, and customer satisfaction, 1000Bulbs.com is an influential force in the lighting industry. Follow @1000Bulbs on Twitter for the latest company announcements.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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Jun 19

SYSPRO Unveils New Manufacturing Survey on IT Priorities

iStock_000000172560Small87% See Ability to Compete Tied to IT Infrastructure; 48% Expect U.S. Better Positioned in 5 Years;
Profitability Cited as #1 Impact of SYSPRO ERP Solutions, Followed by Sales, then Product Expansion

SYSPRO, a provider of world class, award-winning ERP Solutions for on-premise and cloud-based utilization, unveiled today the results of the company’s twice yearly SNAP survey of the mid-market U.S. manufacturing and distribution industry. The short ‘SYSPRO Needs Answers Please’ (SNAP) pulse survey is designed to identify key trends and opinions from a random sample of 100 respondents. Results of the survey were released in Chicago this week at the JRocket Marketing Grape Escape ® IT analyst event attended by more than two dozen leading technology analysts.

Survey respondents say that the impact of technology on the ability of U.S. manufacturing companies to compete in the market is nothing short of game changing: 87% say IT has a moderate to substantial impact on their operation’s competitiveness. Interestingly, when it comes to being offered a choice between making a more basic or recurring technology investment improvement (like an ERP release upgrade, new computers or mobile devices, etc.) versus purchasing a key new piece of manufacturing equipment, SYSPRO’s initial assumptions here had an interesting outcome.

“We initially rejected placing this question in the SNAP survey since we believed zero manufacturers would admit they’d add to the burden of bringing on expensive new shop machinery PLUS undertake a new ERP release or new computer equipment purchases,” said Joey Benadretti, SYSPRO U.S. President. “But we left the question in and were we surprised by the answers: 9% of the respondents say they fairly regularly choose to undertake both projects at the same time and almost half (48%) say that this is a decision they’ve undertaken a least once or twice.”

Some industry analysts were not surprised that mid-market U.S. manufacturers are electing to undertake both equipment purchases and technology upgrades simultaneously or in tandem. “This is less about liquidity and funding than it is about the pragmatic fact that equipment expenditures and technology improvements – like mobile devices or new ERP capabilities – go hand in hand,” said Cindy Jutras, CEO of Mint Jutras. “Today, even smaller companies must marry their IT spend and equipment spend so that the two work together, particularly in fast growth situations where new capacity drives new operating requirements.”

SYSPRO U.S. management also wondered about their buyers’ perception of the general direction of the U.S. manufacturing industry; specifically, where they believed their industry would be five years from now:
• 48% said it would be marginally to significantly better
• 13% expected no change from present
• 39% said “it all depends on the next election.”

“Now, more than ever, we see that economic confidence of manufacturers is tied to their perception of the political landscape and any accompanying regulatory changes,” Benadretti said. “We look forward to measuring this five year projection after the next presidential race to see if expectations have changed.”

Since ERP solutions are the operational IT backbone of organizations large and small, respondents were asked to rank their customers on what they perceived to be the “truth of SYSPRO ERP’s impact” on their business across four variables. The results by ranking of perceived importance were:
1. They’ve become more profitable based on their SYSPRO ERP capabilities;
2. They’ve substantially grown their sales based on SYSPRO ERP capabilities;
3. They’ve been able to expand their product sets based on SYSPRO ERP capabilities;
4. They’ve extended their geographic reach of their products based on SYSPRO ERP capabilities.

“In essence, this SNAP survey once again reflects the continued importance of ERP and technology to the future of U.S. manufacturers,” noted Benadretti.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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Jun 18

SYSPRO Advances ERP Mobile and Product Plans at IT Analyst Meeting


SYSPRO, a provider of world class, award-winning ERP Solutions for on-premise and cloud-based utilization, will address more than two dozen of the world’s leading technology analysts this week at the 2014 JRocket Marketing Grape Escape ® annual analyst event held this year in Chicago. Advances to SYSPRO’s mobile deployment capabilities and enhancements within the software company’s release of SYSPRO 7 are being reviewed against a backdrop of two live customer testimonials from Rochester Electronics and 1000Bulbs.com. SYSPRO will also outline product plans on the company’s release roadmap.

In connection with the event, SYSPRO also is issuing two additional press releases this week, one showcasing growth results achieved using SYSPRO ERP by 1000Bulbs.com and another outlining the results of a recent survey on manufacturing trends observed by the SYSPRO community. The company will also speak about the advancement of its Einstein Brain Trust Program, which is designed to spur interest and success factors within the U.S. manufacturing industry.

SYSPRO 7 Espresso Mobile Solution
SYSPRO’s primary drivers with its new Espresso mobile solution are to provide the company’s 15,000+ customers with a leading edge solution that is as “leading edge” as any solution in the market and that reflects the specific needs of mid-sized manufacturers and distributors. Specifically, SYSPRO’s new mobile solution delivers:
• Built-in security along with an embedded management tool that controls content delivered to specific devices used by specific workers. This allows companies to control and manage any staff access/device change and create a holistic, yet flexible mobile policy;
• A single-source code base to create highly integrated and native applications for any mobile device, and is platform and device agnostic. SYSPRO also brings an unprecedented level of customization/personalization capabilities to existing applications in a graphical tile format, without modifications to the source code;
• A component architecture that supports the transference of pre-defined data and process parameters from application to application, like building blocks;
• A SYSPRO App Store where companies and third party developers have posted dozens of available apps created by and for the SYSPRO community;
• Single sign-on methodology – regardless of the device – transferring user permissions automatically;
• Support for Mac or Windows access once users are back at their desktop work environments;
• Extensive graphical capabilities for optimizing the presentation of data.

SYSPRO 7 Provides Future Solution Priorities
SYSPRO executives gave the industry analysts a sneak preview of the planned product roadmap for SYSPRO ERP going forward by identifying seven priority areas:
1. Deep Vertical Market Advances to support emerging new compliance and process needs;
2. Extended functionality for Warehousing, Tracing and Project management;
3. Enhanced global market support through additional currency capabilities;
4. New social collaboration tools;
5. New e-commerce advances to leverage already strong product capabilities;
6. Advanced Business Intelligence: embedded, predictive and automated;
7. Faster incremental feature/function/capabilities releases to customers.

“This is a new era for SYSPRO, where we are seeing faster close cycles, greater adoption by larger organizations and a flood of dissatisfied companies who are looking for real value from their ERP solutions and not achieving their goals,” explains Joey Benadretti, President of SYSPRO U.S. “We already hold the number one position for delivering the ERP market’s best customer experience, and our technology is very leading edge. Watch for SYSPRO to continue to emerge in its leadership in manufacturing and distribution market solutions.”

Rochester Electronics Attests to SYSPRO’s “Timeless” ERP Durability
During the press conference event this week at the Shedd Aquarium, SYSPRO customers Mike Murray, Manager of Information Systems of Rochester Electronics, and Kim Pederson, CEO of 1000Bulbs.com, will address the 25 analysts. Both are long-time users of SYSPRO’s ERP solution and attested to the growth of their businesses supported by SYSPRO.

Headquartered in Newburyport, MA, Rochester Electronics, which was founded in 1981, is the world’s most comprehensive solution for mature and end-of-life semiconductors. With a corporate campus comprised of its headquarters administrative building, a manufacturing building, plus several distribution facilities throughout the U.S., Rochester also has an international presence with sales offices in Europe, Germany, China and Japan.

Rochester Electronics works with customers worldwide to help turn end-of-life technology problems into Extension-of-Life® solutions. Industries throughout the world depend on Rochester Electronics to deliver critical semiconductors that have become unavailable from the original manufacturer. The company has:
• A huge inventory with approximately 3 million different pieces of stock;
• Billions of parts and finished devices – all in stock and ready to ship;
• Status as an authorized partner of more than 70 leading semiconductor manufacturers;
• Components that are 100% manufacturer traceable and certified;
• Presence in the aerospace, military, commercial, medical, automotive and other industrial vertical sectors.

Rochester Electronics also operates a manufacture-to-order parts business, which is necessary when the originally manufactured equipment is gone or when adjunct complementary solutions are needed. This is also called “authorized device recreation.” To meet this market’s needs, Rochester Electronics builds and resells more than 300,000 manufactured device types and certifies all of their manufacturing via the world’s key manufacturing quality certifications.

SYSPRO has supported Rochester Electronics since 1997 through the company’s period of rapid growth to become the leader Rochester is today. What speaks to the timeless strength of SYSPRO’s even early releases is the fact that Rochester never upgraded from its original software release and yet scaled the business with it.

“Talk about a parallel model to everything we believe in our own business model. SYSPRO stood the test of time even in its original form,” Mr. Murray said. And it was lacking the bells and whistles that were never even conceived of back when it was originally implemented. But, it did not break – closed the books, did the ordering, did what was needed to grow a company profitably.”

After the massive update to one of SYSPRO’s most current releases in 2012, Rochester Electronics gained a wide range of new efficiencies:
• Through SYSPRO’s Business Objects, the company has integrated its warehouse and CRM systems to SYSPRO, providing live inventory and customer information;
• Rochester Electronics’ warehouse processes have improved exponentially. The company no longer needs an army of people at multiple inventory receiving locations scanning inventory receipts. People resources are now better utilized on quality assurance, sales and service activities;
• SYSPRO’s Business Intelligence presentation layer helps the company make much faster, better business decisions on the fly – or longer term on issues requiring deeper analysis for big opportunities. Previously, the company had very limited insights into its operations, no real-time trending, and most of management’s decision making needed to be done by looking backwards with limited data, and lengthy processes.

Mr. Murray cites this great example of where these insights identified what would surely have been a missed opportunity. “Our services business operates at a very high margin, but previously was only a small part of our overall business model. However, we discovered through our new SYPSRO BI capabilities that we recently experienced a huge spike in demand for our services business. Since then, we’ve quadrupled our resources in our services operations, have purchased new equipment to support requests for our tape and reel services, and now have achieved a significant increase in revenue from that very high margin area.” Through the increased business, the company has now built a brand reputation as the premier tape and reel boutique shop, executing a high volume of these jobs at a high margin.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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Jun 05

SYSPRO Honored by SDCE Magazine for Helping Paper Manufacturer to Successfully Compete

sdc-100-logo-2014_11466401SYSPRO ERP Enables VonDrehle to Streamline Production, Reduce Costs, Go Green

SYSPRO, a developer of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced the company’s inclusion on the annual list of the “2014 Supply & Demand Chain Executive 100,” a compilation of “100 Great Supply Chain Projects” issued annually by Supply & Demand Chain Executive Magazine. SYSPRO was selected based upon the highly effective utilization of SYSPRO ERP Software by VonDrehle, a manufacturer of paper products for the “away-from-home” market.

VonDrehle initiated a search for ERP software in 1997 to facilitate growth, achieve green goals, manage costs, coordinate manufacturing and warehousing sites, implement digital dashboards and provide in-depth visibility into operations. Phyllis Durmire, Director of IT for VonDrehle, says that the selection of SYSPRO ERP was based on the broad functionality of SYSPRO financial and manufacturing modules.”

The goal was to coordinate all company locations under one “IT umbrella.” VonDrehle In this manner, updated data on inventory movements, shipping processes and other system wide transactions to be readily available to all users. By implementing a bar coding solution and tying it into the SYSPRO ERP software, even greater efficiency was also achieved for inventory tracking. “If we can’t fill an order from one manufacturing site, we’ll be able to pinpoint finished goods inventories at other sites to sustain the company’s outstanding reputation for rapid order turnaround. In fact,” she notes, “we fill about 2,750 orders each month from a roster of about 400 customers. Many place their orders directly into SYSPRO EDI, indicative of their desire for rapid order fulfillment.”

After working with SYSPRO ERP software for more than ten years, Durmire notes, “In my opinion, SYSPRO is the best operational software for smaller and mid-sized manufacturers that want to take their businesses forward with the ability to react quickly and effectively to market dynamics.” She adds: “There are large ERP providers with huge customer bases – but no one better understands the SMB (small/mid-sized business) space than SYSPRO. SYSPRO ERP software provides richness and value to companies like ours. It enables us to see exactly where our business is, analyze and change business processes and become more competitive. Beyond that, there is the ‘company intangible’ of always feeling like we have a true partnership with SYSPRO.”

About VonDrehle
VonDrehle Corporation manufactures and supplies towel and tissue products for the “away-from-home” market, which includes hotels, restaurants and a wide variety of commercial establishments. In addition, the company manufactures and buys ready-made paper dispensers to enable customers to order complete paper dispensing systems.

Manufacturing locations and warehouses are located in Memphis, TN, and Maiden, NC. The company also operates a paper mill in Rockingham, NC, and a “converting” facility in Las Vegas, NV. The VonDrehle Web site is: www.vondrehle.com.

About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the Web: www.SDCExec.com.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


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May 14

SYSPRO Customer Guest Blog – SYSPRO ERP Shines a Light for Prudential Lighting

PrudentialFor more than 60 years, Prudential Lighting has engineered and produced high quality fluorescent luminaires made right here in the USA. Whether it’s collaborating with leading architects and lighting designers on a new treatment, or refining a classic, successful design, Prudential Ltg. is always driven by innovation. Our national network of independent sales representatives is among the most knowledgeable and service oriented in the lighting industry.

Our ERP journey has been quite an adventure. The first ERP system that Prudential chose was not SYSPRO- we first went live with Oracle. The fit was never ideal. It was obvious that Prudential was a small fish in Oracle’s very large Tier 1 ERP pond. In order to make the system work, we ended up putting a lot of money into consulting and customization fees. What resulted was something of a Humpty Dumpty system that, if we were lucky, managed an entire week without collapsing and requiring assistance from more consultants to put back together.

apaWe lived with this system, adding in pieces here and there as we could make them fit. We could tell that it was not ideal, but it was a case of knowing your enemy. It was the system we knew. In 2010 it became very apparent that we needed to get out.

Part of our issue with Oracle was that it had a license structure that is not friendly to the mid-size or smaller manufacturer. Rather than a concurrent user structure, Oracle utilizes a named user structure. For a smaller company that had been set up on Oracle many years before without an in house person dedicated to its maintenance, this was a disaster. We ended up with many users named for modules that had never used the module, users that had left the company, and users that needed temporary access that had never been removed as a named user. Each one required a license fee every year, for each module. Long story short, it became cost prohibitive to continue with Oracle with the licensing structure. The licensing issue became the final push to get us to embrace a new system.

While researching ERP companies, we found SYSPRO through a simple Internet search. We reached out to them via the web site and immediately heard back from them. We spoke with SYSPRO and set up a JAD session with the implementation team.

From the moment the JAD team walked through the door it was apparent that we were no longer small fish. We were treated with respect as the team took the time to not only understand how we did our business, but also why we did it in the manner that we do. They listened to every issue we had with our current system, they proposed how things could work in SYSPRO, and they outlined a path to success.

We had a short window of opportunity to choose an ERP system and to implement it. SYSPRO had the approach nailed down for just this scenario. Working with the implementation team, Prudential was able to setup the system, scrub and then convert data from Oracle into SYSPRO, implement a bar coding and hand held solution and train users in just four months.

Prudential Lighting offers a wide range of catalogued parts with a huge amount of options for every fixture. We also offer custom luminaires designed as partners with our customers. This leads us to a daunting amount of stock codes to deal with. SYSPRO worked with us to organize the data and helped us come up with ways to maintain counts and organization of over 140,000 stock codes.

zenDue to the variety in our catalogue and our make-to-order environment, we had to come up with a way to enter our orders without sorting through thousands of stock codes. The solution we chose was to utilize the Product Configurator. We had a unique method of creating the descriptions we use for our products which consists of horizontally concatenating all of the options that the customer has chosen into one unique description for that product. This was not something that appeared to be immediately available using SYSPRO. What we found was that by thinking outside of the box, we were able to utilize what was in the box with SYSPRO. The customer is not expected to bend to the software; the team at SYSPRO is always up to the challenge of making the software work for the customer.

The difference has been astounding. Within the first week, it was apparent that the right choice had been made. The SYSPRO system is stable. No longer are we spending a fortune on consultants and IT support just to keep the system running, like we were with Oracle. No longer are we battling our own customizations. What we gained by switching to SYSPRO was freedom to do our business and have a system working for us rather than working to make the system function.

SYSPRO utilizes a completely different approach to business than the Tier 1 vendors do. No customer is a small fish to SYSPRO. Our experience has been a partnership. Both companies are invested in making Prudential Lighting a success. When issues come up, a simple phone call or email leads directly to support from SYSPRO.
About a year ago we had a system-wide hardware disaster. Our servers failed and it was at that point that we found out that our backups were not being written correctly. When we contacted SYSPRO in a panic, they immediately sprang into action to help us. We spent a week recovering data, rebuilding our system and getting caught up. Every step of the way, they were there with us. SYSPRO USA had us in touch with others on the international team and we had employees staying late with us, helping us over the weekend. We had our hand held every step of the way during that extremely trying time. SYSPRO went above and beyond the call of duty to guide us and get us back on track. There is no way if we were still a small fish in a large pond that we could ever have gotten that attention and care.

For any company that is feeling the pain of being the small fish in the large Tier 1 ERP company pond, consider SYSPRO as the alternative. There is no reason to continue to try to make your company fit the mold that is set by these companies. Although they make work well for some, for others it is frustrating and costly to try to fit into their models. SYSPRO has been the perfect solution for Prudential Lighting. We gave up paying third party companies to bridge the gap between how the software worked and what we needed. What we gained was a stable system and a partnership that is beyond compare.

-Jaime Ditterline, Prudential Lighting

jaimeJaime Ditterline has worked with Prudential Lighting for 8 years. She wears many hats at the company but is primarily in charge of implementing and managing software solutions. She is the in-house Crystal Reports writer and in charge of maintaining the Syspro solution. She believes that most companies would benefit from an ERP solution and that there is great opportunity for employees to advance in their careers as they embrace the task of implementing software.

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


Permanent link to this article: http://responsibleerp.com/wordpress/syspro-customer-guest-blog-syspro-erp-shines-a-light-for-prudential-lighting/

May 13

SYSPRO ERP Equipped Machinery Manufacturers Well-Positioned to Handle Predicted High Demand

Study Predicts Machinery Market to Hit New Peaks in Current Five Year Period

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that manufacturers utilizing SYSPRO ERP are well-equipped to handle the predicted high demand for capital machinery.

According to a study prepared and issued by IHS Technology and reported by American Machinist, the demand for machines for a variety of uses will drive a 6.3% annual improvement in revenues this year with continued high growth through 2018. “The improving economic outlook is a key factor in the strong growth of machinery in the coming years,” stated Andrew Robertson, Senior Analyst for Industrial Automation.

Joey Benadretti, SYSPRO USA President, notes that those machinery manufacturers utilizing SYSPRO ERP (Enterprise Resource Planning) software are well-positioned to leverage the increased demand for machinery and equipment of all types.

“SYSPRO ERP encompasses all areas of software required by manufacturers, enabling costs to be tightly controlled and products to be tracked through the manufacturing process and along the supply chain,” says Benadretti. “In addition, SYSPRO software facilitates communication and collaboration with critical suppliers and customers, supports rapid time-to-market for new products and manages orders and inventory in accordance with the adoption of Lean Manufacturing principles.”

SYSPRO USA offers machinery and equipment manufacturers — from mixed-mode manufacturing to complex collaboration between manufacturers, suppliers and customers — a comprehensive range of technology solutions at a competitive cost point and in support of Lean Manufacturing:

• Financials — to help manage capital, track expenses, and assess customer and product profitability
• Contact Management and EDI (Electronic Data Interchange) — to accurately communicate with a bewildering array of global suppliers
• SOA (Service Oriented Architecture) — to enable rapid integration of suppliers’, customers’ and other business partners’ systems
• Planning and Scheduling — to manage the intricate parts scheduling, fabrication and assembly process of unique items
• Supply Chain Management — to successfully orchestrate the movement of parts to support Lean Manufacturing, minimizing inventory carrying costs
• Full traceability — through all transactions, enabling the reduction of inventories and improved capacity utilization, including Lot Traceability to monitor performance of suppliers, engineering changes and facilitate recalls
• Quality Control — to minimize reverse logistics, warranty repairs and other costs
• Easy integration with computer aided design and manufacturing systems (CAD)
• Engineering Change Control — to augment or eliminate the paper trail that traditionally accompanies changes to product design data
• Factory Scheduling — to facilitate the management of the supply chain, from planning and execution to the identification and remediation of potential problems
• Assets Register — to address the asset intensive nature of the industry by providing planning and control tools for capex expenditure and asset depreciation.

A special report from Vital Analysis also discusses the ability of SYSPRO ERP to meet the needs of the equipment and machinery sector. Vital Analysis President Brian Sommer writes, “SYSPRO’s offering in the machinery & equipment sector fits the bill well. It supports a variety of differing business needs in this space. More importantly, it helps all producers become operationally excellent while developing other key strategic competencies. . . The SYSPRO product line is a very complete product line for this space. It possesses, front to back, a set of applications to manage the initial customer contact through order processing, manufacturing and post-production service.”

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


Permanent link to this article: http://responsibleerp.com/wordpress/syspro-erp-equipped-machinery-manufacturers-well-positioned-to-handle-predicted-high-demand/

Apr 22

SYSPRO ERP is the Choice of EnCore Interiors, a Leading Supplier of Aircraft Interiors

EncoreEnCore Interiors Chooses SYSPRO to Gain Insight into Operations, Consolidate Reporting, Meet Exacting Customer Requirements

SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that EnCore Interiors, Irvine, CA-based supplier of aircraft interiors and composite structures to the aerospace community, has selected SYSPRO ERP software and is implementing the solution at the company’s California operations in Irvine, Seal Beach and Brea.

Zach Rush, EnCore Technology Manager, explains that the company had been using Excel spreadsheets and QuickBooks but needed a more sophisticated solution to “consolidate reporting, better control inventories, gain insight into operations and meet exacting customer demands, among other requirements.”

Encore 2Says Rush, “We needed to get all our operations integrated and on the same path. To be clearly ahead, we wanted a solution that will provide us visibility – and the tools to tell us where we stand. For example, one of our weaker points was materials control, and this is one of the principle reasons which prompted our search for ERP. We need to make sure that we have all our customer orders filled on time and that we have all the materials to support production and so on.”

Rush explains that EnCore was on the verge of selecting Epicor, but after EnCore’s employees viewed the demonstrations provided by SYSPRO, they voted to go with SYSPRO based on the software’s ease of use and the ability to “tailor” the solution to meet the exacting needs of EnCore and EnCore’s customers. “For example,” he says, “a lot of our employees weren’t used to using ERP software, but because SYSPRO looks like Windows and has a tailorable interface, we felt the transition to the new software would be easier with SYSPRO.”

Rush voices enthusiasm over the implementation assistance provided by SYSPRO and the SYSPRO team’s development of applications to meet the specific needs of EnCore’s largest customers. Says Rush, “The implementation expertise provided by SYSPRO has been ‘awesome.’ ” He muses, “Normally, when you buy software, they give you a bunch of support ahead of time and then they kind of drop you. However, SYSPRO service has been exemplary.”
Rush also explains that the company’s largest customer, Boeing, had been urging EnCore to select a system that could also support the requirements of Boeing’s suppliers.

Commensurately, SYSPRO developed a solution that enables Boeing to submit orders in a spreadsheet format with the ability of EnCore to enter the list into SYSPRO ERP without any data entry conversion. “In fact,” says Rush, “SYSPRO not only developed the solution, but also supported EnCore by being present to respond to questions when the solution was demonstrated to Boeing personnel. Not only was Boeing very impressed, never having seen a supplier exhibit such dedication, but Encore is now also listed among Boeing’s top vendor providers, and we have seen an increase in order from Boeing as a result.”

About EnCore Interiors
EnCore supplies aircraft interiors and composite structures to the aerospace community through a combination of innovative designs, manufacturing excellence and a personal commitment to the company’s employees and customers.

EnCore has established two platforms — EnCore Interiors and EnCore Composite Structures. The interior division has two facilities, one dedicated to monuments (i.e., galleys, lavatories, etc.) located in Irvine, California, and one focusing on Floor Panels for Boeing, located in Seal Beach, California.

The Irvine facility has seen sales increase four-fold since EnCore acquired the operation in April, 2011. Growth has been so robust that the operations in Irvine will be moving to a facility in Huntington Beach in 2014 to double the capacity. The Seal Beach building is gearing up to supply integrated Floor Panels for all B737 and B747 aircraft beginning in 2014.

EnCore’s composite structures division operates out of 120,000 square feet in Brea, California. Complex composite structures (i.e., engine nacelles, ducting, etc.) are produced to serve the growing demand for composite structures on both commercial and military aircraft. EnCore projects revenues (firm backlog) to be near $100MM by 2015.

For more information,visit www.encoreaerospace.com

SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. If you’d like an ERP expert to contact you and further discuss how SYSPRO ERP can streamline your business processes, please contact us here.


Permanent link to this article: http://responsibleerp.com/wordpress/syspro-erp-is-the-choice-of-encore-interiors-a-leading-supplier-of-aircraft-interiors/

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