SYSPRO Software has Enhanced Operational Efficiencies Resulting in a 300% Increase in New Market Growth, Doubling of Revenue with Same Headcount; OEM Business Increase of 500%
SYSPRO, the leading global supplier of on-premise, cloud and mobile Business ERP Software for manufacturers and distributors, announced today that the SYSPRO User Conference in Nashville, Tenn., was addressed by Mike Conklin of Bodypoint.
“In many ways, Bodypoint embodies the spirit of continuous improvement that animates many progressive manufacturing companies,” stated Conklin, Technical Process Manager of the Washington-based manufacturer of wheelchair positioning equipment and power chair accessories. Conklin was referencing the company’s implementation of SYSPRO Enterprise Resource Planning software that has precipitated company growth, leaned operations and enabled Bodypoint to successfully compete in new markets.
Bodypoint, in fact, noted Conklin, was the recent winner of a Manufacturing Leadership award for adopting and implementing new practices that boosted sales in new markets by more than 300%, established cost-efficiencies and dramatically elevated customer service.
Conklin explained, “Bodypoint had established a presence serving domestic and international dealers and distributors but was missing a significant opportunity selling its products to the OEM manufacturers of wheelchairs. In that market,” he said, “customer demands are more exacting, and operational flexibility is critical to success. To win in that market, Bodypoint had to restructure its operations and the IT system that supported them.”
Specifically, Bodypoint wanted to grow its OEM business. But Conklin noted that the prospective customers demanded more agility than the incumbent, five, non-integrated systems in use at the company could muster. A number of the systems, in fact, were also incapable of expansion, among many other shortcomings. He explained: “Our old systems were pretty disconnected . . . they were problematic and limited. A lot of work around was necessary, since the systems couldn’t function the way our customers were requiring. We knew we needed more horsepower.” “So,” he said, “the company reached out to Impact Washington, a local, non-profit organization that works to help make manufacturers in the state become more globally competitive.”
Impact Washington studied existing Bodypoint business practices and interviewed company personnel. Conklin reflected, “In order for Impact Washington to suggest the kind of system that would meet our needs ‘down the road,’ we first had to figure out what road we wanted to go down!” Subsequently, Bodypoint enlisted an expert in Enterprise Resource Planning software (ERP) to help company management conduct an evaluation procedure.
While several ERP solutions were studied, SYSPRO ERP was short listed and out of three finalists was the choice for Bodypoint. “The SYSPRO solution had outstanding references, was very flexible and user-friendly and, most importantly, was a single source solution, not a kluge of third party packages,” noted Conklin. “When the software implementation was completed, all Bodypoint departments were totally integrated under ‘one IT umbrella,’ including, sales, accounting, manufacturing, purchasing, inventory and shipping. With all the company’s departments together under one IT umbrella, company management had the ability to make rapid, effective decisions utilizing real-time data,” stated Conklin.
Conklin referenced a major problem that had existed prior to the adoption of the new software. “Before SYSPRO the only way we could build product was to make it and store it on the shelf or make it to stock. In addition to performing the sewing of goods, we have final assembly here, including packaging into many different configurations. We would keep stock of all items and configurations on the shelf and wait for a sales order to come in to move it. So, our inventory grew and grew as we tried to meet more and more of the customer needs and how they wanted our products combined. Our finish goods grew off the charts simply because we had to have every possible configuration on hand . . . that’s the only way our system would work. Also, some products would never sell, something that Impact Washington identified right away. However, now with SYSPRO we wait for the sales order — that being the point where the packaging occurs, similar to the way computers are customized today when the order comes in.
“The [SYSPRO ERP] system now allows us to be much leaner and much more flexible. We can deliver product in a way the customer wants it. We can offer complex pricing and discounting methods. We can resolve compliance issues using ECC [SYSPRO Engineering Change Control]. We have deeper integration and visibility with our processes. Integrated accounting has reduced errors and increased capacity. Our reporting has greatly improved, and our shipping is more accurate, adding customer value with shipping notifications through the SYSPRO integrated shipping solution.”
He continued: “Our business processes have become automated with improvements in deliverables. We now have historical sales data for sales analysis and can build custom reports and metrics through SYSPRO reporting services. International markets require complex product instructions in multiple languages by unique product, and SYSPRO allows us to print product instructions for packaging on demand by product and country. Best of all,” he interjected, “the software has helped the company to enhance operational efficiencies resulting in a 300% increase in new market growth, a growth of 500% percent in OEM business, now a third of the company’s revenue, and an overall revenue increase of 100% without the need to add headcount.”
SYSPRO is the leading supplier of ERP software to mid-market manufacturers and distributors. SYSPRO has more than 14,500 licensed customers in over 60 countries around the globe. For more information on SYSPRO, or to schedule a consultation on how we can better serve you, please visit here.